Documentation

E-Rat Documentation

Complete guide to using E-Rat's Electronic Notarization Services

What is E-Rat?

E-Rat (Electronically Ratified) is the Philippines' first fully compliant Electronic Notarization Facility under Supreme Court A.M. No. 24-10-14-SC. We enable secure, legal, and convenient electronic notarization of documents through advanced technology and strict compliance with Philippine law.

Key Features:

  • Multi-factor identity verification with biometric authentication
  • Live video conferencing for remote notarization
  • Digital signatures with PKI-based certificates
  • Blockchain-anchored audit trails
  • Secure document storage and retrieval
  • Public verification portal
Quick Start Guide
1

Create an Account

Register as a Principal (document signer) or Notary. Verify your email address to activate your account.

2

Complete Identity Verification

Upload your government-issued ID and complete facial recognition. This is required before you can participate in notarization sessions.

3

Upload Your Document

Navigate to the E-Notarize page, upload your document, select the type, and proceed to payment.

4

Join Video Session

At your scheduled time, join the video conference with the notary. Review and sign your document during the live session.

5

Download Your Notarized Document

After the session, download your electronically notarized document from your dashboard. It's legally valid and ready to use!

Need Help? Contact Support

Get in Touch

Our support team is ready to assist you with any questions or concerns about E-Rat's electronic notarization services.

Email Support

For general inquiries, technical support, or feedback:

contact.e-rat@gmail.com

Response time: Within 24 hours

Phone Support

For urgent matters or immediate assistance:

+639610320154

Monday-Friday: 8:00 AM - 6:00 PM (PHT)
Saturday: 9:00 AM - 3:00 PM (PHT)

Support Resources

User Guides

Step-by-step tutorials for principals and notaries

View Guides →

Legal Compliance

Supreme Court rules and regulations

View Details →

Privacy & Terms

Data protection and service agreements

View Policies →

Common Support Topics

Technical Issues: Problems with video calls, document uploads, or platform functionality
Account Management: Password resets, profile updates, email verification issues
Payment & Billing: Payment failures, refunds, receipt requests
Document Verification: Issues verifying notarized documents
Notary Applications: Questions about becoming an E-Rat notary

Emergency Support

For urgent technical issues during an active notarization session, please call our support hotline immediately: +639610320154

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